SHIPPING POLICY
1. Order Processing
Orders are generally processed and dispatched within 24 to 48 business hours after successful payment confirmation.
2. Delivery Timeline
Delivery across India generally takes 3 to 7 business days depending on location and courier availability.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment.
4. Cash on Delivery (COD)
COD is available on selected serviceable pin codes.
ALENCIA reserves the right to verify COD orders through WhatsApp, SMS, email, or phone call before dispatch.
Unverified COD orders may be cancelled.
5. Tracking Information
Customers will receive tracking details via email, SMS, or WhatsApp once the order has been dispatched.
6. Delivery Delays
Delivery timelines may be affected due to weather conditions, courier delays, public holidays, natural disasters, or other unforeseen circumstances.
7. Failed Deliveries
Customers providing incorrect information or repeatedly refusing deliveries may have COD services restricted on future orders.









